Privacy policy

SG Mall (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.

By using SG Mall, you agree to the practices described below.

Title

Last updated: April 2023

1. Information We Collect

2. How We Use Your Information

3. Cookies & Tracking Technologies

4. Sharing Your Information

5. Data Protection & Security

6. Storing & Retaining Information

7. International Data Transfers

8. Marketing & Communication

9. Children’s Privacy

10. Your Rights

1. information we collect

We may collect the following information when you browse, register, or purchase:

Personal Information

Name

Email address

Phone number

Billing & shipping address

Order & Payment Details

Payment method (securely processed by third-party gateways)

Transaction details
Note: We do not store full credit/debit card numbers.

Website Usage Data

IP address

Device type & browser

Pages viewed, clicks & time spent

Cookies and analytics data

2. how we use your information

We use collected information to:

Process and deliver orders

Provide shipping updates and customer support

Manage returns, refunds, and account services

Improve website experience and product offerings

Prevent fraud and ensure security

Send promotional emails (only with consent)

3. cookies & tracking technologies

SG Mall uses cookies and similar tools to:

Enable website functionality

Remember preferences

Track analytics and performance

Improve advertising relevance

You may disable cookies through your browser, but some features may not function properly.

4. sharing your information

We only share information with trusted third parties when necessary:

Payment processors (e.g., PayPal, Stripe, Shopify Payments)

Shipping & logistics providers

Customer support platforms

Analytics & advertising tools (e.g., Google Analytics, Meta Ads)

We do not sell, rent, or trade personal information.

5. data protection & security

We follow industry-standard security practices to safeguard your data, including encryption, access control, and secure server hosting.
However, no online platform can guarantee absolute security.

6. storing & retaining information

We retain personal information only as long as necessary for:

Order fulfillment

Legal, tax, and accounting requirements

Customer support purposes

You may request deletion of your data anytime (see Section 10).

7. international data transfers

SG Mall operates globally, and your information may be stored or processed in Singapore, China, Europe, or other countries.
We ensure appropriate protection complies with applicable data laws.

8. marketing & communication

With your consent, we may send:

Promotions

Discounts

Product updates

Newsletters

You may unsubscribe anytime via email link or by contacting support.

9. children’s privacy

SG Mall does not knowingly collect data from individuals under 16.
If such data is accidentally collected, we will delete it immediately upon request.

10. your rights

Depending on your location, you may request to:

Access the personal data we hold

Update or correct information

Request deletion of your data

Opt out of marketing emails

Withdraw consent at any time

To exercise your rights, contact us using the details below.