Terms of Services

Title

Last updated: October 2025

1. General

2. Product Information & Pricing

3. Orders & Payments

4. Shipping & Delivery

5. Refunds

6. Other

1. general use

SG Mall provides an online shopping platform offering products shipped from our global warehouses.


By using our website, you confirm that:

You are at least 18 years old, or purchasing with permission

Information you provide is accurate and complete

You will not misuse or disrupt the website

SG Mall may update these terms at any time without prior notice.

2. product information & pricing

We strive to provide accurate descriptions, images, pricing, and availability.
However, occasional errors may occur. SG Mall reserves the right to:

Correct inaccuracies

Update or discontinue products

Cancel orders due to pricing or stock issues (refund will be issued)

Prices are displayed in your selected currency and may vary by region.

3. orders & payments

Orders are confirmed once payment is successfully processed.
We accept major secure payment methods including debit/credit cards, PayPal, Apple Pay, Google Pay, and others displayed at checkout.

Fraudulent or suspicious orders may be canceled.

4. shipping & delivery

We ship globally from Singapore, China, and Europe.
Estimated delivery times:

 

*Singapore: 3–6 business days

*International: 5–12 business days

 

Shipping timelines may vary due to customs, carrier delays, or external factors outside our control.

5. return & refund policy

Your satisfaction matters to us. For issues with your order:

Eligible Cases

 

SG Mall offers refund or reshipment if:

Item arrives damaged, defective, incorrect, or missing

Package is lost in transit

 

Delivery exceeds 30+ days beyond estimated timeframe (standard shipping only)

 

Requirements

Report issue within 7 days of delivery

Provide order number, photos/videos, and shipping label

Product must be unused and in original condition (if return required)

 

Not Eligible

 

Change of mind

 

Incorrect shipping address entered by customer

Customer refuses or fails to collect parcel

Customized or personalized items

Claims submitted after 7 days

Approved refunds will be issued to the original payment method within 7 business days.
Customers are responsible for any bank or payment gateway fees.

6. other

6. Cancellations & Order Changes

Orders may be canceled or modified only before shipping.
Once shipped, cancellations are not guaranteed.

 

7. Customs, Duties & Taxes

International orders may incur customs fees, depending on destination regulations.
These charges are the customer’s responsibility.

 

8. Intellectual Property

All images, logos, product descriptions, branding, and website content belong to SG Mall and may not be copied, redistributed, or used without written permission.

 

9. Limitation of Liability

SG Mall is not responsible for:

Delays caused by customs, carriers, strikes, weather, or force majeure

Misuse of products after delivery

Third-party website links or recommendations

To the fullest extent permitted by law, SG Mall’s liability is limited to the amount paid for the order.

 

10. Privacy & Data Protection

All personal information is handled securely and used only for order processing, support, and service improvement.
See our Privacy Policy for full details.